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Phoenix: More questions and answers

September 27, 2016 - 10:02am

I have not received my correct pay. What should I do?

The government has important information with instructions about what to do if you are having pay issues

  • Tell your manager.
  • Carefully document the problems you are having
  • Report your pay issue using the Phoenix feedback form or by calling the call centre at 1‑855‑686‑4729.
  • If you need money urgently, you can request “priority pay” or an emergency salary advance. Speak to your manager about these options.
  • Priority pay is issued by departments and can be issued within 24 to 48 hours. The amount paid represents 66% of an employee’s gross pay.
  • To request an emergency salary advance (ESA), your manager must complete a Pay Action Request form which asks basic information like your PRI number.
  • Follow up. If you have already been assigned a case number from the Pay Centre, you may either use the online Phoenix Case Status Request form to receive a status update or phone the call centre directly at 1-855-686-4729. We know that it may be difficult to get an answer right away, given the volume of inquiries. However, it is still important to register the problem by calling and/or filling in the web form.
  • For other information about pay, see Pay for the Public Service

PSAC member working for CBSA found deceased on the job

September 27, 2016 - 10:01am

A Canada Border Services Agency officer and member of the Customs and Immigration Union (CIU), a Component of PSAC, was found deceased at work today at the Toronto Pearson Airport.

"Our deepest sympathies and condolences go out to the family, friends and fellow colleagues of our union brother," said Robyn Benson, PSAC National President. 

PSAC National President continues to work toward fair and complete Phoenix compensation

September 21, 2016 - 2:29pm

For months, we’ve been hearing from many of our members about the difficulties they’ve faced as a result of ongoing problems with the federal government’s pay system. Our members who were not paid accurately or on-time have faced penalties, interest charges and exceptional fees.

Compensation

The committee tasked to deal with Phoenix-related compensation, co-chaired by PSAC National President Robyn Benson and the Secretary of the Treasury Board, meets today to further discuss optimizing the compensation process, and the right to grieve inaccurate and/or untimely pay if necessary.

Change is coming to federal elections

September 14, 2016 - 1:24pm

Prime Minister Justin Trudeau promised the 2015 election would be the last one under Canada’s outdated, unfair first-past-the-post electoral system. A special House of Commons committee is tasked with hearing from witnesses and making recommendations to the government by early December.

A new system with proportional representation would mean fairer elections

PSAC’s Phoenix complaint to be heard next week

September 9, 2016 - 1:04pm

Hearings on PSAC’s unfair labour practice complaint filed with the Public Service Labour Relations and Employment Board will begin next week on Sept. 12, 2016.

Our union is arguing that Treasury Board has violated the Public Service Labour Relations Act by not providing timely and accurate pay to its employees.

According to the Act, the employer is not allowed to unilaterally change the terms and conditions of employment while it is in collective bargaining with the union. We believe that by failing to provide timely and accurate pay, the employer has broken the law.

Protocol for PSAC members in event of lock-out or strike at Canada Post

August 26, 2016 - 12:12pm

What you need to know if there is a picket line at your workplace.

Dear Brothers and Sisters:

I know many of you have expressed your desire to stand in solidarity with the members of the Canadian Union of Postal Workers (CUPW) in any potential strike or lock-out at Canada Post.  We also want to ensure that PSAC members do not face discipline for failure to be at work. The President of CUPW and I have agreed on the following protocol.

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